About/FAQ

 

Crafty, creative goodies to inspire nostalgic joy <3
Martina's Tiny Store is a small business based in Sydney, Australia.

Become a stockist - Use this link or email wholesale@martinastinystore.com 

Do you ship worldwide? Yes! With a few exceptions due to customs regulations.

Is there somewhere I can shop locally?
For many of you Australia is bloody far away, so we have teamed up with some amazing stores so you can shop closer to home! A full list of our stockists is coming, but you can also find us at Urban Outfitters.

What’s Snail Mail Club?
Snail Mail Club is a mystery crafty package and a beautiful little gift to yourself. Each month is a different package of surprise items curated by Martina to inspire your creativity and bring you joy. You can subscribe for monthly or 3 monthly packages and cancel any time.

It’s sold out! How can I subscribe?
Once a month a limited amount of spots open for new subscribers. Sign up to get notified.

How can I update my details? Can I cancel anytime?
Of course! You will receive a link to your customer portal in your emails (search for: Seal Subscriptions) where you can update or pause anytime. Snail Mail Club is a lovely treat, not an obligation 💕any trouble just email us!

I want to add items to an existing order! 
Yay! Just message us on Instagram or email info@martinacalvi.com with your order number (eg. #4066) found in your emailsand a list of the items you’d like to add and we will do our best You will receive an invoice for the difference, thank you for paying promptly! Please note that if your package has already shipped, we cannot add to it.

Help! I entered the wrong address!
That’s okay! Please email info@martinacalvi.com immediately (subject: URGENT) and we will do our absolute best to change your address before it is shipped out. Unfortunately we cannot refund or return shipped packages with a wrong address, so please double check.

When will my package arrive?
All packages ship from Sydney, Australia so depending on how far you are, shipping times can vary from a few days up to 30 days. You will have received tracking in your email, and if you’re unsure please email info@martinacalvi.com with the subject: SHIPPING

I love your products and I’m a content creator!
Yay! We are always looking for ways to collaborate with content creators who love our products. If you create content around scrapbooking, craft or a creative lifestyle, or you just love our products- please email your social links (links to past content would be great too!) to info@martinacalvi.com with the subject: COLLAB. We can’t respond to everyone but will get back to you if there’s an opportunity :)

Do you have a physical store in Sydney?
No- we occasionally do pop ups in Sydney and other cities. Follow us on Instagram for updates :)

Do you offer workshops or classes? Yes, Martina occasionally hosts workshops and scrapbooking events. Check our website or follow us on social media to stay updated on upcoming events.

How can I contact customer service? You can reach us by emailing info@martinacalvi.com. We aim to respond to all inquiries within 24-48 hours.